Refund
Our return policy is valid for 30 days. If more than 30 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.
Any item that is not in its original condition, is damaged, or is missing parts for reasons not attributable to our error, we unfortunately cannot offer you a refund or exchange.
Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund. If your request is approved, your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment within 5 to 10 business days.
If the returned item was paid for in a currency other than that of your place of residence, any refund will be issued in the currency of the purchase. Due to fluctuations in exchange rates, the refunded amount may be higher or lower than the original purchase price.
LATE OR MISSING REFUND (if applicable)
If you haven't received your refund yet, first check your bank account.
Next, contact your credit card company; it may take some time before your refund is officially posted. Then, contact your bank. There is often a short processing time before a refund is posted.
If you’ve done all of this and still haven’t received your refund, please contact us at eshop@newtone-brand.com.
ITEMS FOR SALE (if applicable)
Only items at regular price are eligible for a refund.
The imperfects
Minor irregularities, a lower price, and stillthe Newtone DNA.
These pieces almost didn’t make the cut due to minor imperfections resulting from our artisanal manufacturing process. Yet they retain everything that defines our identity: a bold vintage style, hand-applied patches, and unique craftsmanship.
By choosing these models, you are participating in an essential movement:
- You avoid textile waste
- You support more responsible fashion
- You give unique pieces a second life
The imperfects
Minor irregularities, a lower price, and stillthe Newtone DNA.
These pieces almost didn’t make the cut due to minor imperfections resulting from our artisanal manufacturing process. Yet they retain everything that defines our identity: a bold vintage style, hand-applied patches, and unique craftsmanship.
By choosing these models, you are participating in an essential movement:
- You avoid textile waste
- You support more responsible fashion
- You give unique pieces a second life
Support the original