FAQs

FRANCE AND CORSICA

Delivery is free in mainland France for orders over €150.

*For Archives, delivery takes 5 to 7 working days.

- Colissimo with signature / 3-5 working days / €8

- Colissimo point relais (choose a relay point after payment) 3-5 working days / €5.90

EUROPE AND THE WORLD

Depending on the country of delivery, your order may be subject to customs charges.

FOR ORDERS SHIPPED TO COUNTRIES OUTSIDE THE EUROPEAN UNION :

- it will be delivered against payment of customs duties and taxes.

FOR ORDERS SHIPPED TO THE UNITED KINGDOM :

When the price excluding additional charges exceeds €150, is:

- subject to customs duties which vary from 3.5% to 17% depending on the characteristics of the model.

- subject to VAT of 20% on the price of the product plus any additional charges and customs duties.

GERMANY / LUXEMBOURG / NETHERLANDS / MONACO / BELGIUM :

- Colissimo with signature / 5-7 working days / €9.90

AUSTRIA / SPAIN / PORTUGAL / IRELAND / ITALY :

- Colissimo with signature / 5-7 working days / €11.95

DENMARK / ESTONIA / HUNGARY / LATVIA / LITHUANIA / POLAND / CZECH REPUBLIC / SLOVAKIA / SLOVENIA / SWEDEN / SWITZERLAND :

- Colissimo with signature / 5-7 working days / €12.95

SPAIN
/ BULGARIA / CYPRUS / CROATIA / FINLAND / GREECE / ICELAND / MALTA / NORWAY / ROMANIA / AUSTRALIA /CANADA / CHINA / SOUTH KOREA / UNITED STATES / HONG KONG / INDIA / JAPAN / RUSSIA / SINGAPORE / THAILAND / VIETNAM / AFRICA (excluding Maghreb) / MIDDLE EAST / OTHER ASIAN COUNTRIES:

- Colissimo with signature / 5-7 working days / €14.95

HOW CAN I RETURN MY ORDER?

You are responsible for return shipping costs(we do not accept returns to relay points), except in the case of a defective product upon receipt, or an error by Newtone when sending the product. Returned products must be in their original packaging and must not have been subject to extended shipping. Items returned incomplete, damaged, used or soiled will not be accepted.

1. Please go to our RETURNS FORM (Items that are returned without first completing the form will not be accepted). RETURN FORM

2. Please fold the garment correctly before returning it. 3. Securely pack all returned items in a box, along with the purchase invoice and a note stating your RMA number.You can use the packaging in which the items arrived or another box if you prefer.

4. We invite you to go either to a post office or a La Poste contact point or to the La Poste website and fill in the dispatch note at this address:

FIRME DESIGN
SERVICE ESHOP
1590 chemin du clauvier
13360 Roquevaire, France.

5. Drop off your parcel at the post office or use another parcel delivery service. You will receive an email as soon as we have received your items.

Our policy lasts for 30 days. If more than 30 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.

Any item that is not in its original condition, is damaged or is missing parts for reasons not due to our error, we unfortunately cannot offer you a refund or exchange.

Once your return is received and inspected, we will send you an email to inform you that we have received your returned item.

We will also inform you whether your refund has been approved or rejected. If your request is approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method, within 5 to 10 business days.

If the returned item was paid for in a currency other than that of your place of residence, any refund will be made in the currency of purchase. Due to variations in exchange rates, the amount refunded may be higher or lower than the price originally paid.

LATE OR MISSED PAYMENT (if applicable)

If you have not yet received a refund, first check your bank account. Then contact your credit card company. It may take some time before your refund is officially published. Then contact your bank. There is often some processing time before a refund is posted. If you have done all this and still have not received your refund, please contact us at eshop@newtone-brand.com.

If you have not yet received a refund, first check your bank account. Next, contact your credit card company. It may take some time before your refund is officially published. Then contact your bank. There is often some processing time before a refund is posted. If you have done all this and still have not received your refund, please contact us at eshop@newtone-brand.com.

ITEMS FOR SALE (if applicable)

Only regular-priced items can be refunded.

We propose you to benefit from the payment in 4 times without expenses with Paypal without minimum of purchase.

To benefit from this facility of payment, choose the method of payment Paypal once in your basket, you are going to be redirected directly towards the platform of Paypal in which the payment in 4 times without expenses will be proposed to you, your request will be checked and you will be able to finalize your payment.

If you don't have a Paypal account, you'll need to create one to benefit from this payment facility.

1.Choose Paypal as your payment method
2.4x payment will be displayed if it is available for your account, and if you have not reached your payment limit, select it.
3.Your request is checked in real time for a response within seconds.
4.Finalize payment.

WHY WON'T MY PAYPAL ACCOUNT LET ME PAY IN 4X?

The Paypal 4 times free of charge payment solution allows you to spread your purchase over three monthly instalments, subject to acceptance by Paypal.

So it's the platform that processes the requests. The response is immediate. If payment in 4 instalments does not appear when paying via paypal, it's often because you've reached your payment limit: increase it via your bank account or contact Paypal: It is of course necessary to have a Paypal account associated with a verified payment method.

At newtone-brand.com, every purchase is made with the utmost security. We use only secure connections, as evidenced by the URL prefix "https" and the padlock symbol that appears in the browser address bar.

Newtone reserves the right to refuse to honor any order from a User with whom it has a dispute of any kind whatsoever.

Payment on our newtone-brand.com website is managed by Shopify Payment and Payal, leaders in online payment worldwide and used by hundreds of websites in France.

- Shopify Payment is based on the SSL (Secure Socket Layer) encrypted exchange protocol, providing all the assurances required for Internet transactions. The integrity of data exchanged between the Buyer and the secure Shopify Payment platform is protected against hacking attempts. Confidential data is transmitted encrypted directly to the Shopify Payment server, without ever passing through Newtone's servers.

- Paypal enables you to carry out online transactions without having to communicate your bank details. Once you've registered, all you need to do is enter your e-mail address and password to pay for your purchases or make a bank transfer - a real time-saver.

Your bank details remain private All payment information passes through Stripe's servers. No credit card information appears on our newtone-brand.com site, and we never have access to it.

We advise you to remove the badges before each wash.
This garment is made using a unique artisanal dyeing technique and a specific treatment; your NEWTONE garment, made using this dyeing process, may rub off on lighter-colored garments.
Each NEWTONE product is a unique collector's item that will develop a patina over time, giving it its distinctive and inimitable character.

For this reason, we recommend washing your NEWTONE product separately, inside out and by hand only.