Make a return

You can return or exchange one or more items within 30 DAYS of receiving your original order, provided that the items comply with our return conditions (unworn, labelled and in their original packaging).

You are responsible for return shipping costs(we do not accept returns to relay points), except in the case of a defective product upon receipt, or an error by Newtone when sending the product.

Returned products must be in their original packaging and must not have been subject to extended shipping. Items returned incomplete, damaged, crumpled, used or soiled will not be accepted.

1. We invite you to visit our online return form to register your items. (Items returned without the form having been completed first will not be accepted).

2. Please fold the garment properly before returning it.

3. Securely package all returned items in a box, along with the purchase invoice and a note specifying your RMA number . You can use the packaging the items arrived in or a different box if you prefer.

4. We invite you to go either to a post office or to a La Poste contact point or on the La Poste website, fill out the shipping slip at this address:

DESIGN FIRM
E-SHOP SERVICE
1590 Clauvier Road
13360 Roquevaire, France.

5. Drop off your package at the post office or with another service to ship the package.

You will receive an email as soon as we have received your items.