Our policy lasts 30 days . If more than 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
Any item that is not in its original condition, is damaged or is missing parts for reasons not due to our error, we will unfortunately be unable to offer you a refund or exchange.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you if your refund is approved or rejected. If your request is approved, your refund will be processed and a credit automatically applied to your credit card or original payment method, within 5-10 business days .
If the returned item was paid for in a currency other than that of your place of residence, any refund will be made in the currency of purchase. Due to variations in exchange rates, the amount refunded may be more or less than the price originally paid.
LATE OR MISSING REFUND (if applicable)
If you haven't received a refund yet, check your bank account first.
Next, contact your credit card company, it may take some time before your refund is officially posted. Then contact your bank. There is often some processing time before a refund is mailed.
If you have done all of this and still have not received your refund, please contact us eshop@newtone-brand.com .
ITEMS FOR SALE (if applicable)
Only regular priced items can be refunded.